INFORMATION & COMMUNICATIONS TECHNOLOGY DEPARTMENT

IT Overview

The Information Technology Department serves other City departments through a series of services that includes integrating computer systems, coordinating and providing training, negotiating and managing information technology related contracts, and technology assistance and support. The department creates the technological environment that enables City employees to quickly access vital information using the most efficient and cost effective system hardware and software. The department provides leadership as an active partner in the regional telecommunications and data-sharing network.

IT Manager

Information systems managers work in every size of organisation in the industry and the service sector, usually with a staff of technicians, programmers and database administrators reporting to them. You'll need experience in the sector, in areas such as technical support or operations, before becoming a manager.

Roles

Not long ago, the marketing department was the key driver of business growth. But in today’s digital world—a world immersed in information and transformed by technology—traditional marketing is giving way to data driven marketing.
The result of this marriage of technology and marketing is that companies looking to boost profits and gain competitive advantage need to understand the critical role that the IT department now plays in helping to drive business growth. Even things that we take for granted, like an email management system, require some level of IT know-how.

Fundamentally, the role of an IT department within an organization is to design, maintain, and support an organization’s information technology infrastructure, thus allowing the organization to leverage both information and technology in an efficient, productive and secure manner. Along with meeting an organization’s technical requirements, today’s IT department must also meet a number of the requirements of the business department.

Responsibilities

  • Manage information technology and computer systems
    • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
    • Develop and implement policies and procedures for electronic data processing and computer systems operations and development
    • Meet with managers to discuss system requirements, specifications, costs and timelines
    • Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
    • Control the computer systems budgets and expenditures
  • Ensure technology is accessible and equipped with current hardware and software
    • Troubleshoot hardware, software and network operating system
    • Be familiar with all hardware and software
    • Be familiar with network operating system
    • Provide orientation to new users of existing technology
    • Train staff about potential uses of existing technology
    • Train staff about new and potential use
    • Provide individual training and support on request
    • Provide recommendations about accessing information and support
    • Maintain current and accurate inventory of technology hardware, software and resources
  • Monitor and maintain technology to ensure maximum access
    • Troubleshoot all technology issues
    • Maintain log and/or list of required repairs and maintenance
    • Make recommendations about purchase of technology resources
    • Research current and potential resources and services
    • Provide network access to all staff and students
    • Install work stations, Connect and set up hardware, Load all required software, Provide network accounts and passwords as required, Monitor security of all technology, Install and maintain Foolproof and passwords, Input and maintain IP addresses, Advise staff of security breach and/or change in password or security status
    • Ensure installation of lock out programs, Identify and prepare hardware for disposal when appropriate, Ensure hardware is stripped and secured before disposal